Keep your fleet running with our Wisconsin-based service team. From proactive maintenance kits to rapid 4-hour break/fix response, our OEM-certified technicians support HP, Lexmark, Xerox, Canon, and Zebra across the Midwest.
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We don't wait for your printers to break. Our service model is designed to maximize uptime through continuous monitoring and scheduled maintenance.
Our MPS software monitors error codes and component life cycles in real-time. We often dispatch a technician or ship a maintenance kit before your users even realize there's an issue.
Fusers, rollers, and transfer belts wear out. We replace high-wear components according to OEM yield specifications to prevent paper jams and print quality degradation.
When a device goes hard-down, our local technicians are dispatched immediately. We guarantee a 4-hour response time in our primary Midwest service corridors (Madison, Milwaukee, Chicago).
Stop juggling different vendors for different printer brands. Our technicians are cross-trained on HP, Lexmark, Xerox, Canon, and Zebra — giving you one number to call for your entire fleet.
When you partner with a national MPS provider, your service calls go to a distant call center and are dispatched to third-party subcontractors. With RR Global Services, you get our dedicated local team backed by our Wisconsin parts warehouse.
Because our technicians have direct access to our local parts warehouse, they arrive with the right fusers, rollers, and boards. We boast an industry-leading 88% first-time fix rate.
Our service engineers undergo continuous training directly from the OEMs, ensuring they can diagnose and repair the newest generation of enterprise hardware.
If a critical device requires off-site repair, we provide a temporary loaner device of equal capability to ensure your department experiences zero downtime.
Managing your own fleet? Shop our wholesale parts:
Need immediate printer repair or looking to establish a long-term service agreement? Contact our dispatch team in Madison.
Our dispatch team will respond immediately.
